Privacy Policy

This Privacy Policy explains how Ridgeborne collects, uses, stores, protects, and discloses personal information when customers visit the website, browse products, place orders, contact customer service, subscribe to communications, or otherwise interact with Ridgeborne online.

By using this website, customers acknowledge that they have read and understood this Privacy Policy.

1. Information We Collect

Ridgeborne may collect personal information provided directly by customers, information collected automatically through website activity, and information received from service providers that support website operation, order processing, payment handling, delivery, customer support, security, analytics, and related business functions.

The types of personal information collected may include:

• Name

• Email address

• Phone number

• Billing and shipping information

• Order details

• Account information

• Customer service communications

• Product reviews or feedback

• Website usage information

• Device and browser information

• IP address

• Shopping cart activity

• Transaction-related information

• Any other information voluntarily provided by the customer

Ridgeborne only collects personal information that is reasonably necessary for website operation, order fulfillment, customer service, security, business management, and legal compliance.

2. Payment Information

Payments are processed through secure third-party payment systems. Ridgeborne does not store full credit card numbers or complete payment credentials on its own servers.

Ridgeborne may receive limited payment-related information, such as payment status, transaction confirmation, billing details, and fraud prevention results, where necessary to complete orders, verify transactions, prevent fraud, and maintain business records.

3. How We Use Personal Information

Ridgeborne may use personal information for the following purposes:

• To process, confirm, and fulfill orders

• To arrange shipping and delivery

• To provide order updates and customer support

• To manage returns, exchanges, refunds, and after-sales service

• To verify transactions and prevent fraud

• To maintain customer accounts

• To respond to inquiries, requests, complaints, and feedback

• To improve products, services, website performance, and customer experience

• To personalize website content and shopping experience

• To send service-related communications

• To send marketing communications where permitted

• To analyze website traffic, customer behavior, and business performance

• To protect the website, customers, and business operations

• To comply with applicable laws, regulations, tax obligations, accounting requirements, and lawful requests

• To enforce website terms, policies, and legal rights

Ridgeborne does not use personal information for purposes that are materially unrelated to the purposes described in this Privacy Policy unless permitted or required by law.

4. Cookies and Similar Technologies

Ridgeborne may use cookies and similar technologies to support website functionality, improve browsing experience, remember preferences, analyze website performance, protect against fraud, and understand how customers interact with the website.

Cookies may be used for purposes such as:

• Keeping items in the shopping cart

• Supporting secure checkout

• Remembering customer preferences

• Measuring website traffic and performance

• Improving website design and usability

• Supporting security and fraud prevention

Customers may control cookies through browser settings. Disabling certain cookies may affect website functionality, including shopping cart, checkout, login, or other essential features.

5. Sharing of Personal Information

Ridgeborne may share personal information with trusted third-party service providers when necessary to operate the website, process orders, complete payments, deliver products, provide customer service, analyze business performance, prevent fraud, maintain security, or comply with legal obligations.

Such third parties may include:

• Payment processors

• Shipping and delivery providers

• Website hosting and technology providers

• E-commerce platform providers

• Customer service providers

• Email and communication service providers

• Analytics and performance service providers

• Fraud prevention and security service providers

• Professional advisors

• Government authorities, regulators, or law enforcement where required by law

Ridgeborne requires service providers to handle personal information only for authorized purposes and to apply appropriate safeguards to protect such information.

Ridgeborne does not sell personal information for direct monetary compensation.

6. Data Retention

Ridgeborne retains personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.

Retention periods may vary depending on the type of information, the purpose of collection, customer relationship, order history, legal obligations, tax requirements, accounting rules, fraud prevention needs, dispute resolution, and business recordkeeping requirements.

When personal information is no longer required, Ridgeborne will delete, anonymize, or securely dispose of it in accordance with applicable requirements and reasonable business practices.

7. Data Security

Ridgeborne takes reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, loss, misuse, alteration, disclosure, or destruction.

These measures may include secure checkout processes, restricted access, data protection practices, monitoring, and the use of reputable service providers.

However, no internet transmission, electronic storage system, or online business process can be guaranteed to be completely secure. Ridgeborne works to protect personal information but cannot guarantee absolute security.

8. Customer Privacy Rights

Depending on applicable law, customers may have certain rights regarding their personal information, including:

• The right to request access to personal information

• The right to request correction of inaccurate or incomplete information

• The right to request deletion of personal information

• The right to object to certain processing activities

• The right to restrict certain uses of personal information

• The right to withdraw consent where processing is based on consent

• The right to opt out of marketing communications

• The right to request information about how personal information is collected, used, and shared

Ridgeborne may need to verify the identity of the customer before processing privacy-related requests. Requests will be handled in accordance with applicable law.

9. Marketing Communications

Ridgeborne may send marketing emails, promotions, product updates, or brand news to customers who have subscribed or otherwise provided permission where required.

Customers may opt out of marketing communications at any time by using the unsubscribe option provided in marketing emails or by following the available opt-out instructions.

Even after opting out of marketing communications, customers may still receive transactional or service-related messages, including order confirmations, shipping updates, return notices, account notices, customer service replies, and security-related communications.

10. Children’s Privacy

Ridgeborne products and website services are intended for adult customers. Ridgeborne does not knowingly collect personal information from children.

If Ridgeborne becomes aware that personal information from a child has been collected without appropriate consent, Ridgeborne will take reasonable steps to delete such information where required by law.

11. Third-Party Websites and Services

The Ridgeborne website may contain links to third-party websites, platforms, tools, or services. Ridgeborne is not responsible for the privacy practices, content, security, or policies of third-party websites or services.

Customers are encouraged to review the privacy policies of any third-party websites or services they choose to use.

12. International Processing

Because online services and third-party providers may operate in different locations, personal information may be processed, stored, or transferred outside the customer’s country or region.

Ridgeborne will take reasonable steps to ensure that personal information remains protected in accordance with applicable privacy and data protection requirements.

13. Updates to This Privacy Policy

Ridgeborne may update this Privacy Policy from time to time to reflect changes in business practices, website functionality, legal requirements, technology, or service operations.

The updated Privacy Policy will be posted on the website. Continued use of the website after the updated Privacy Policy becomes available means that the customer acknowledges the revised terms.

14. Contact and Privacy Requests

Customers may submit privacy-related questions, requests, or concerns through the contact methods made available on the Ridgeborne website.

Ridgeborne will review and respond to privacy-related requests in accordance with applicable law and reasonable business procedures.