Terms of Service

These Terms of Service govern the use of the Ridgeborne website, products, services, content, features, checkout process, and related online services. By accessing the website, browsing products, creating an account, placing an order, submitting information, or otherwise using the website, customers acknowledge that they have read, understood, and agreed to these Terms of Service.

If a customer does not agree to these Terms of Service, the customer should not use the website or place an order.

1. General Conditions

Ridgeborne provides an online store offering footwear and related products. Ridgeborne reserves the right to refuse service, cancel orders, limit quantities, remove content, restrict access, or modify website features where reasonably necessary for security, fraud prevention, legal compliance, business operations, or violation of these Terms of Service.

Customers agree to use the website only for lawful purposes and in accordance with these Terms of Service.

Ridgeborne may update, modify, suspend, or discontinue any part of the website or services at any time, subject to applicable law.

2. Eligibility

By using the website or placing an order, the customer confirms that they are legally capable of entering into a binding agreement under applicable law.

The website is intended for adult customers. Customers under the age of majority in their jurisdiction should use the website only with the involvement and consent of a parent or legal guardian.

3. Product Information

Ridgeborne makes reasonable efforts to display product descriptions, images, colors, materials, features, sizes, prices, and availability accurately.

However, Ridgeborne does not guarantee that all product information on the website will be completely accurate, current, error-free, or uninterrupted at all times. Product colors may vary depending on lighting, screen settings, photography conditions, leather texture, and natural material variations.

Leather products may contain natural variations in texture, grain, color, creasing, or finish. Such variations are part of the natural character of leather and are not necessarily considered defects.

4. Product Use

Ridgeborne footwear is designed for ordinary daily wear, walking, travel, commuting, casual outdoor use, and general lifestyle activities, unless expressly stated otherwise.

Ridgeborne products are not intended for extreme hiking, climbing, industrial safety use, professional sports, medical correction, or hazardous work environments unless specifically described as suitable for such use.

Customers are responsible for using products appropriately and following reasonable care instructions.

5. Orders

An order placed through the website constitutes an offer to purchase the selected products. Ridgeborne reserves the right to accept, reject, cancel, or limit any order in accordance with these Terms of Service and applicable law.

After an order is placed, the customer may receive an order confirmation. An order confirmation does not necessarily mean that the order has been accepted, processed, or shipped.

Ridgeborne may cancel or refuse an order for reasons including, but not limited to:

• Product unavailability

• Pricing or product information errors

• Payment issues

• Suspected fraud or unauthorized transaction

• Shipping restrictions

• Incorrect or incomplete customer information

• Unusual order activity

• Violation of these Terms of Service

• Legal or regulatory requirements

If an order is cancelled after payment has been received, Ridgeborne will issue a refund in accordance with applicable policies and laws.

6. Pricing and Availability

Prices, promotions, discounts, product availability, and shipping options may change without prior notice, subject to applicable law.

Ridgeborne reserves the right to correct pricing errors, typographical errors, product listing errors, or availability errors at any time. If an error affects an order, Ridgeborne may contact the customer, cancel the order, or provide other available options.

Promotional offers, discount codes, and sales may be subject to additional terms, expiration dates, product exclusions, quantity limits, or regional restrictions.

7. Payment

Customers agree to provide accurate, complete, and authorized payment information when placing an order.

Payments are processed through secure third-party payment systems. Ridgeborne does not store full credit card numbers or complete payment credentials on its own servers.

By submitting payment information, the customer represents that they are authorized to use the selected payment method and authorizes the payment provider to charge the applicable amount for the order, including product price, shipping fees, taxes, and other applicable charges shown at checkout.

If payment is declined, reversed, disputed, suspected to be fraudulent, or otherwise not successfully completed, Ridgeborne may suspend, cancel, or refuse the order.

8. Shipping and Delivery

Shipping options, estimated delivery times, and shipping costs may be displayed during checkout where applicable.

Delivery estimates are provided for reference only and are not guaranteed unless expressly stated. Delivery may be affected by order processing time, carrier conditions, customs procedures, weather, holidays, incorrect address information, remote locations, or other circumstances beyond Ridgeborne’s reasonable control.

Customers are responsible for providing complete, accurate, and deliverable shipping information. Ridgeborne is not responsible for failed delivery, delay, loss, return shipping costs, or additional charges caused by incorrect or incomplete shipping details provided by the customer.

For international orders, customers may be responsible for customs duties, import taxes, VAT, brokerage fees, local taxes, or other charges imposed by the destination country or region, unless otherwise stated during checkout or required by law.

9. Returns and Exchanges

Returns, exchanges, refunds, defective items, incorrect items, and size-related requests are governed by Ridgeborne’s Return and Exchange Policy.

Customers should review the Return and Exchange Policy before placing an order.

Items must generally be returned unused, unworn, clean, undamaged, and in original condition with original packaging and included materials, unless the item is defective, damaged upon arrival, incorrect, or otherwise required to be accepted under applicable law.

Nothing in these Terms of Service limits any non-waivable consumer rights customers may have under applicable law.

10. Customer Accounts

Customers may have the option to create an account on the website.

Customers are responsible for maintaining the confidentiality of account login details and for all activities that occur under their account.

Customers agree to provide accurate and current account information and to promptly update information when necessary.

Ridgeborne may suspend or terminate an account if there is suspected fraud, misuse, unauthorized access, violation of these Terms of Service, or other activity that may harm Ridgeborne, customers, or the website.

11. Customer Content, Reviews, and Feedback

Customers may have the opportunity to submit reviews, ratings, comments, photos, feedback, questions, or other content.

By submitting content to Ridgeborne or the website, customers grant Ridgeborne a non-exclusive, worldwide, royalty-free right to use, reproduce, display, publish, translate, edit, and distribute such content for business, marketing, customer service, and website-related purposes, subject to applicable law.

Customers agree not to submit content that is false, misleading, unlawful, abusive, defamatory, obscene, threatening, infringing, discriminatory, fraudulent, spam-like, or otherwise inappropriate.

Ridgeborne may moderate, remove, or refuse to publish customer content where reasonably necessary, including content that violates these Terms of Service, applicable law, or website policies.

Ridgeborne does not claim that all customer experiences will be identical. Product results, comfort, fit, durability, and appearance may vary depending on usage, foot shape, care, environment, and personal expectations.

12. Prohibited Uses

Customers agree not to use the website for any unlawful, harmful, abusive, fraudulent, or unauthorized purpose.

Prohibited activities include, but are not limited to:

• Violating applicable laws or regulations

• Providing false, inaccurate, or misleading information

• Attempting to interfere with website security or functionality

• Uploading viruses, malware, or harmful code

• Using bots, scrapers, crawlers, or automated tools without authorization

• Attempting unauthorized access to accounts, systems, or data

• Copying, reproducing, or exploiting website content without permission

• Submitting fraudulent orders, chargebacks, or claims

• Abusing promotions, discount codes, or return policies

• Harassing, threatening, or abusing Ridgeborne staff, customers, or service providers

• Infringing intellectual property, privacy, or other rights

Ridgeborne reserves the right to restrict access, cancel orders, refuse service, or take appropriate action if prohibited activity is suspected.

13. Intellectual Property

All website content, including text, images, product names, graphics, logos, icons, designs, layouts, photography, videos, product descriptions, branding, software, and other materials, is owned by Ridgeborne or used with permission, unless otherwise stated.

Customers may not copy, reproduce, distribute, modify, display, sell, license, scrape, reverse engineer, or otherwise exploit website content for commercial purposes without prior written permission.

The Ridgeborne name, brand elements, product names, and visual identity may not be used in a way that causes confusion, misrepresents affiliation, or harms the brand.

14. Third-Party Services and Links

The website may include links to third-party websites, payment services, logistics services, social media platforms, analytics tools, advertising services, or other external services.

Ridgeborne is not responsible for the content, privacy practices, security, policies, performance, availability, or actions of third-party websites or services.

Use of third-party services may be subject to their own terms, policies, and privacy practices. Customers should review those terms before using third-party services.

15. Disclaimer of Warranties

The website and services are provided on an “as available” and “as is” basis, subject to applicable law.

Ridgeborne does not guarantee that the website will be uninterrupted, secure, error-free, virus-free, or available at all times.

Ridgeborne makes reasonable efforts to provide accurate product and service information, but does not warrant that all website content will always be complete, current, accurate, or free from errors.

Products are provided subject to applicable consumer protection laws and Ridgeborne’s published policies. Nothing in these Terms of Service excludes or limits warranties, guarantees, remedies, or rights that cannot be excluded or limited under applicable law.

16. Limitation of Liability

To the maximum extent permitted by applicable law, Ridgeborne will not be liable for indirect, incidental, special, consequential, punitive, or exemplary damages arising from or related to use of the website, inability to use the website, product purchase, delivery issues, customer misuse, third-party services, or violation of these Terms of Service.

To the maximum extent permitted by applicable law, Ridgeborne’s total liability for any claim related to an order will not exceed the amount paid by the customer for the specific product or order giving rise to the claim.

Nothing in these Terms of Service limits liability where such limitation is prohibited by law, including liability for fraud, intentional misconduct, gross negligence, or non-waivable consumer rights where applicable.

17. Indemnification

To the maximum extent permitted by applicable law, customers agree to indemnify and hold Ridgeborne harmless from claims, losses, damages, liabilities, costs, and expenses arising from:

• Violation of these Terms of Service

• Misuse of the website or products

• Submission of false or misleading information

• Violation of applicable laws or regulations

• Infringement of third-party rights

• Fraudulent, abusive, or unauthorized activity

This section does not apply where prohibited by applicable consumer protection law.

18. Force Majeure

Ridgeborne will not be responsible for delay, failure, or inability to perform obligations caused by events beyond its reasonable control, including but not limited to natural disasters, severe weather, war, terrorism, civil unrest, labor disputes, government actions, customs delays, carrier disruptions, supply chain interruptions, public health events, power outages, internet failures, system failures, or other unforeseen events.

19. Termination

Ridgeborne may suspend or terminate access to the website, customer accounts, or services if a customer violates these Terms of Service, engages in fraudulent or abusive activity, creates legal risk, or harms the website, business, customers, or third-party service providers.

Termination does not affect obligations or rights that reasonably survive termination, including payment obligations, intellectual property rights, disclaimers, limitations of liability, dispute-related provisions, and legal rights.

20. Policy Relationship

These Terms of Service should be read together with Ridgeborne’s other website policies, including the Privacy Policy, Shipping Policy, Return and Exchange Policy, and any product-specific terms or promotional terms.

If there is a conflict between these Terms of Service and a product-specific or promotional term, the more specific term may apply to the relevant product, promotion, or transaction, unless otherwise required by law.

21. Changes to These Terms

Ridgeborne may update these Terms of Service from time to time to reflect changes in business operations, website functionality, legal requirements, product offerings, payment methods, shipping procedures, or customer service practices.

The updated Terms of Service will be posted on the website. Continued use of the website after updated terms are posted means that the customer acknowledges the revised Terms of Service.

The version of the Terms of Service in effect at the time of purchase will generally apply to that order, unless otherwise required by law.

22. Severability

If any provision of these Terms of Service is found to be invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will remain in full force and effect.

23. No Waiver

Failure by Ridgeborne to enforce any provision of these Terms of Service does not constitute a waiver of that provision or any other right.

24. Contact

Customers may contact Ridgeborne regarding these Terms of Service through the contact methods made available on the website.